Ways to Contact Chase Home Lending

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Ways to call Chase Home Lending

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If you have concerns or issues about your Mortgage account, here are hassle-free ways to call us:

Customer support

( Includes an automatic action at any time)

- Phone: 1-800-848-9136
- We accept operator relay calls.
- Client Service in Spanish: 1-855-280-4198

Online or mobile banking support

- Phone: 1-877-242-7372
- We accept operator relay calls.
- Outside the U.S.: 1-713-262-3300

Homeowner's insurance inquiries

Phone: 1-877-530-8951

Residential or commercial property tax asks

Phone: 1-877-314-6353

Financial challenge support

Phone: 1-800-848-9380

Representatives are readily available:

- Monday - Friday: 8 AM - 8 PM ET
- Saturday: 9 AM - 6 PM ET
- Sunday: Closed

Reﬁnance or look for a mortgage

See our existing purchase rates and re-finance rates. If you are interested in taking the next action to get preapproved, start online or call us at 800-447-1101.

Chase Employees

Chase workers thinking about a home purchase or re-finance should go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase employees).

For NY consumers:

You may submit problems about your Servicer with the New York City State Department of Financial Services or get more information from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by visiting www.dfs.ny.gov. You may also submit problems straight with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not signed up with the Superintendent of Financial Services.

You can send us a secure message or question about your mortgage when you sign into your Chase account. We'll respond within 1 company day.

Mail

If you wish to send us a file or submit a request, you can upload it to our safe and convenient file center or mail it to an address below:

Client Service Inquiries (through the U.S. Postal Service, consisting of Certified Mail)

Mail Code LA4-6475

Home Lending Credit Bureau Disputes

Mail Code LA4-6945

Exclusive address for Notices of Error, Requests for Information, and Qualiﬁed Written Requests

If you 'd like to connect with us to get details about your mortgage loan or to notify us of an error on your account, write to:

Chase

Mail Code LA4-6911

700 Kansas Lane

Monroe, LA 71203

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Chase Home Lending

We provide a variety of mortgages for buying a new home or re-financing your existing one. New to homebuying? Our Learning Center supplies user friendly mortgage calculators, educational posts and more. Our supreme guide for novice property buyers offers an overview of the process from start to complete. And from looking for a loan to managing your mortgage, Chase MyHome has everything you need.

Buying a House

Whether you're determining just how much home you can pay for, estimating your monthly payment with our mortgage calculator or looking for preapproval for a mortgage, we can help you at any part of the home purchasing process. See our current mortgage rates, low deposit options, and jumbo mortgage loans.

Refinance

Refinance your existing mortgage to lower your monthly payments, pay off your loan faster, or access cash for a big purchase. Use our home value estimator to estimate the present worth of your home. See our existing refinance rates and compare re-finance choices.

Affordability

Our affordable lending choices, consisting of FHA loans and VA loans, assistance make homeownership possible. Check out our price calculator, and look for property buyer grants in your location. Visit our mortgage education center for practical pointers and details. And from using for a loan to managing your mortgage, Chase MyHome has you covered.

Home Lending Customer Support

Go to Chase mortgage services to handle your account. Make a mortgage payment, get info on your escrow, submit an insurance claim, demand a benefit quote or sign in to your account. Go to Chase home equity services to manage your home equity account.

About Chase

Chase serves millions of people with a broad variety of products. For more information, visit the Banking Education Center. For questions or concerns, please contact Chase customer support or let us understand at Chase grievances and feedback.

- Fair Lending
- SAFE Act: Chase Mortgage Loan Originators
- Home Mortgage Disclosure Act (HMDA).
- Help For Homeowners.
- For New York City Customers.
- Non-Traditional Mortgage Disclosure (NTMD)( PDF)

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